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Emails About Your Order Home

Below are some emails you may receive about your order:

  • Confirmation of Order - Automatically generated when we get your order. It contains your order number, receipt and other information.
  • Confirmation of Shipment - This confirms that all or part of your order has shipped. If tracking information is available, it will be in this email.
  • Problem with Order Notice
    You may receive this important email for the following reasons:
    • Trouble processing your order
    • Trouble with payment information
    • Inability to ship to the address provided

If you receive this email, please call our Customer Service Department toll-free at 1-877-344-5748 as soon as possible.

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If something is wrong with your order, call us as soon as possible toll-free at 1-877-344-5748.
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Order Status
Visit the order tracking page to check your order status. Once you log in, you will have access to all of your current and past orders.
Lost Package
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to process a replacement or a refund. Please note: All lost packages must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a lost package after this timeframe, we will be unable to process your request.
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Under special circumstances, all or part of your order may need to be canceled. Reasons include:

  • Item is unavailable or out of stock.
  • Inability to obtain correct payment information.
  • Inability to ship to the provided address.
  • Customer requested cancellation.

If your order is canceled you will receive notification via email.

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